Your payment information is protected using industry-standard SSL (Secure Socket Layer) encryption technology.

All transactions are processed through secure payment gateways to help protect your personal and financial information.

TheFirstYoung does not collect or store your complete credit card details on our servers.

Currency

All prices displayed on our website are shown in the currency selected on the website at the time of purchase.

If your payment card or financial institution uses a different currency, your bank may apply currency conversion rates or additional fees. Please contact your payment provider for details.

Payment Authorization

By placing an order, you confirm that:

You are authorized to use the selected payment method.

The billing information provided is accurate and complete.

Sufficient funds or credit are available to complete the transaction.

Orders may be subject to payment verification and fraud prevention screening before shipment.

Order Confirmation

After a successful payment, you will receive an order confirmation email containing:

Your order number

Order details

Payment confirmation

If you do not receive an order confirmation email, please contact our customer support team.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider, bank, or card issuer.

For additional information regarding refunds and returns, please refer to our Refund & Return Policy.

Contact Information

If you have any questions regarding payments or billing, please contact us:

TheFirstYoung

Email: service@thefirstyoung.com

Phone: +852 44011817

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (HKT)

We strive to respond to all inquiries within one business day.